Delivery & Tracking
In the current pandemic not all our suppliers are able to supply us as consistently as they were.
What this means is that occasionally we may give you a substitute in some cheese selections. This will always be a carefully-selected similar cheese of equal or greater value.
If you do not want us to supply a suitable substitute in this way, state in the ‘special instructions’ at checkout: “No replacements”, in which case we may have to phone you if there is an issue.
Standard Delivery Details
You can choose when and where you want your mail order cheese delivery to be made. Deliveries are made by couriers APC or DPD (if you have a preference do let us know!) on Tuesday-Friday inclusive, anywhere in England, Wales and Central Scotland. Delivery is FREE for orders over £55, or a reasonable £5.95 per order if your order is £55 or less. Please note that each separate delivery address is treated as a separate order.
If you require a cheese delivery to the Highlands, Northern Ireland, offshore UK Islands and other international addresses please see ‘Delivery to Islands and the Scottish Highlands’ below.
You can choose to accept delivery on a Tuesday, Wednesday, Thursday or Friday, either straight away or some time in the future. It is recommended that you have a ‘safe-place’ to leave the parcel if you are not in. Your delivery should arrive before 4.00 pm; if it doesn’t, please ring The Courtyard Dairy (01729 823 291) so it can be traced. At busy periods delivery may occasionally take an additional day.
Sorry, but The Courtyard Dairy cannot accept orders where you have not given an alternative/safe place for the delivery. Timed deliveries are not possible (the courier will deliver some time during the day, up to 4.00 pm) and if you are not in at the time of delivery, the courier will leave your order in your stated alternative/safe place.
Each parcel contains ice to keep it chilled during delivery, but cheese must be kept refrigerated once received.
Tracking Your Order
Delivery to Islands and the Scottish Highlands
The Courtyard Dairy regrets that its standard next-day delivery service is not available to the areas listed below.
2-5 day delivery is available for online orders for the following postcodes, please contact ring The Courtyard Dairy (01729 823 291) for more details:
- AB 37, 38, 40-56.
- IV 1-28, 30-37, 40-56, 63.
- KW 1-3, 5, 6-17, 27-28.
- PA 20-25, 36-49, 61-76.
- PH 15-26, 30-44, 49, 50.
To order 2-day delivery to these postcodes, select ‘Scottish Highlands and Islands’ as the delivery option at checkout, this unfortunately incurs a £12.95 surcharge from the courier due to the nature of it being perishable and requiring a premium service.
Delivery is not available for online orders for the following postcodes and areas:
- HS 1-9.
- ZE 1-3.
- Isle of Man.
- Isle of Wight (postcodes PO 30-41).
- Isles of Scilly
- Channel Islands.
- Northern Ireland (BT postcodes).
To obtain a quote for delivery to these postcodes and areas, please phone 01729 823 291.
For areas outside of the UK please ring for advice, we may be able to direct you to a good local cheesemonger in that area.