Delivery & Tracking
Standard Delivery Details
Christmas week is a very busy time for couriers, so deliveries at that time can sometimes be delayed. To be on the safe side, on the 21st December If you do not have your order by 4pm that day please ring immediately so we can find out where it is and ensure it gets there for Christmas!
Other Delivery Notes:
You can choose when and where you want your mail order cheese delivery to be made. Deliveries are made by courier APC on Tuesday-Friday inclusive, anywhere in England, Wales and Central Scotland. Delivery is FREE for orders over £55, or a reasonable £5.95 per order if your order is £55 or less. Please note that each separate delivery address is treated as a separate order.
If you require a cheese delivery to the Highlands, Northern Ireland, offshore UK Islands and other international addresses please see ‘Delivery to Islands and the Scottish Highlands’ below.
You can choose to accept delivery on a Tuesday, Wednesday, Thursday or Friday, either straight away or some time in the future. It is recommended that you have a ‘safe-place’ to leave the parcel if you are not in. Your delivery should arrive before 4.00 pm; if it doesn’t, please ring The Courtyard Dairy (01729 823 291) so it can be traced. At busy periods delivery may occasionally take an additional day.
Sorry, but The Courtyard Dairy cannot accept orders where you have not given an alternative/safe place for the delivery. Timed deliveries are not possible (the courier will deliver some time during the day, up to 4.00 pm) and if you are not in at the time of delivery, the courier will leave your order in your stated alternative/safe place.
Each parcel contains ice to keep it chilled during delivery, but cheese must be kept refrigerated once received.
Tracking Your Order
The status of your delivery can be tracked online using your consignment number (sent to you by email when the parcel is dispatched) here: www.apc-overnight.com, or by ringing APC on 0800 37 37 37.
Delivery to Islands and the Scottish Highlands
The Courtyard Dairy regrets that its standard next-day delivery service is not available to the areas listed below.
2-day delivery is available for online orders for the following postcodes:
- AB 37, 38, 40-56.
- IV 1-28, 30-37, 40-56, 63.
- KW 1-3, 5, 6-17, 27-28.
- PA 20-25, 36-49, 62-76.
- PH 15-26, 30-44, 49, 50.
To order 2-day delivery to these postcodes, select ‘Scottish Highlands and Islands’ as the delivery option at checkout.
Delivery is not available for online orders for the following postcodes and areas:
- HS 1-9.
- ZE 1-3.
- Isle of Man.
- Isle of Wight (postcodes PO 30-41).
- Isles of Scilly
- Channel Islands.
- Northern Ireland (BT postcodes).
To obtain a quote for delivery to these postcodes and areas, please phone 01729 892 902.
For areas outside of the UK please ring for advice, we may be able to direct you to a good local cheesemonger in that area.