Terms & Conditions

The Courtyard Dairy is operated by The Courtyard Dairy Ltd., owned by Andy and Kathy Swinscoe.
Email: [email protected]

All items are sold by The Courtyard Dairy Ltd., located at The Former Falconry Centre, Crow Nest Barn, Settle, LA2 8AS.
VAT Registration Number: 150 864 314.
Company Number 9209609, registered in England.

All contracts will be made under English law and subject to the jurisdiction of the courts of England & Wales.

Delivery

For delivery details, or if you have not received your order when expected, please click here.

Ordering

Once you place an order online, it is classed as an offer. By proceeding through the ‘checkout process’ and ticking the ‘Accept’ tick-box regarding these Terms and Conditions, you agree to these Terms and Conditions, and you are making an offer to purchase goods which, if accepted by The Courtyard Dairy, will result in a binding contract.

Your completion of the checkout process does not, however, constitute The Courtyard Dairy’s acceptance of your order. Payment will be taken from your debit/credit card and an acknowledgment of receipt of your order will be emailed to you. Acceptance of your order and the formation of a contract between you and The Courtyard Dairy will take place on dispatch to you of the products ordered, unless The Courtyard Dairy has notified you that they do not accept your order, or you have cancelled it (please refer to Returns and Refunds).

Whilst your debit/credit card will, therefore, be debited before the contract is formed, if your order is ultimately rejected, a full refund will be made immediately.
If for some reason you do not receive an email acknowledging receipt of your order, yet your credit/debit card has been debited, please notify The Courtyard Dairy without delay.

It is your responsibility to choose a suitably strong password and personal username to prevent unauthorised access to your account. Please keep these confidential and secure. All activity that takes place through your account is your responsibility. If you believe that your username or password has become known to, or is being used by, people other than you, please inform The Courtyard Dairy immediately.

Personal and credit/debit card details supplied by you must be correct and valid and such that you are authorised to use.

Pricing

Pricing includes VAT (where applicable) at the current rate. Prices may be updated periodically and this may affect orders already in the system. If so, The Courtyard Dairy will inform you of the revised price before dispatching your order; you may then choose to accept or decline the order.

Payment is carried out through secure gateways using Stripe. This is a world-recognised and established company that accept all major credit and debit cards.
While The Courtyard Dairy tries to ensure that all prices on their website are accurate, errors may occur. If they discover an error in the price of goods you have ordered, they will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If they are unable to contact you, they will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Cancellation

If you wish to cancel an order you have made, please contact The Courtyard Dairy immediately. The Courtyard Dairy may not accept cancellation of orders for perishable items (such as cheese and meat), because cutting, packing and dispatch often happens very shortly after receiving the order. If The Courtyard Dairy accepts the cancellation of your order, and you have already paid for the goods, you will receive a full refund.

Returns and Refunds

You must inform The Courtyard Dairy within 24 hours of any problem with your delivered order. Do not return the goods – The Courtyard Dairy will organise a courier to collect them so they can be inspected and will endeavour to resolve your concerns without delay.

Returns of perishable items (such as cheese and meat) are normally only accepted if the goods are found to be damaged before delivery to you. If The Courtyard Dairy accepts the return, and you have already paid for the goods, you will receive a full refund.

Substitution

Farmhouse cheese is a ‘living’ product and sometimes it may not be possible to send you the exact cheese ordered. Where this occurs The Courtyard Dairy will dispatch a replacement of equal quality and value. If possible, you will be informed about the replacement and your agreement obtained before the order is dispatched to you.

Cutting and Weights

All cut cheeses are cut fresh by hand. Whole cheeses made by hand may vary occasionally in size, colour and weight. Where weights are listed for whole cheeses, therefore, they are approximate; if your order is ‘light’ on one item The Courtyard Dairy will endeavour to ‘make it up’ on another.

Subscriptions & Future Payments

Futurepay Payments via Worldpay
FuturePay is a recurring payment system that is administered by WorldPay. It is similar to a direct debit or standing order arrangement, but the regular payments are automatically debited using your card details instead of your bank account.

Making Payments
Once your agreement has been set up, payments will automatically be collected according to the type of agreement. The agreement may be set up to take an immediate or a delayed payment.
Each time a payment is debited from your card or bank account as part of your agreement, a transaction confirmation email is generated by our system and sent to the email address we have on record for you entered when your agreement was created.
If your card expires or if a payment is not authorised, we will send you an email to you to inform you of the steps you need to take to resolve the issue.

All our futurepay arrangements are used to pay set amounts on the 3rd of each months. This is typically used by our to pay their fees by monthly instalments or alternatively to pay monthly software subscriptions etc.

Which cards do we accept?
We accept Mastercard, Visa, Maestro, and JCB. We do not accept American Express. Payments are accepted in pounds sterling (£).

Duration of your Futurepay Agreement
Once set up, your agreement will run until either you or The Courtyard Dairy choose to end it.

Cancel your Futurepay payments
You can cancel your agreement at any time by logging into the Wooccmeerce or contacting us at [email protected] or by phone on 01729 823291.

Refund Policy
Any dispute should be referred to our accounts department or failing that your usual contact at the firm. Given that fees are only collected in respect of ongoing services or services already completed, a refund will only be paid where an amount has been paid to us in error. Any refund is at the discretion of John M Taylor & Co and may take up to 10 working day to process.

FAQs
Visit the Worldpay website for FAQs about Futurepay payments at: http://www.worldpay.com/shopper.

Alternatively, for queries about an existing Futurepay agreement please contact us on 01729 823291.

Copyright

All contents on these web pages is copyright to The Courtyard Dairy (including, but not limited to, all text, copy, logos, pictures, source code, design). Unauthorised use of any of the contents without written permission from The Courtyard Dairy is prohibited.

General

Accessing this website is at your own risk; the Courtyard Dairy does not guarantee that it is entirely error-free, despite comprehensive checking of facts and content. The Courtyard Dairy will not be held liable for mistakes and misleading statements that are entirely accidental.

The Courtyard Dairy is not liable for the content of any third-party websites even if linked from this website, and will not be held responsible for your protection and privacy on those websites.

Any liability under these Terms and Conditions cannot exceed the total price of your order.

The Courtyard Dairy is not responsible for any business loss or damage, which does not result directly from their actions, or that was not foreseeable at the time of ordering.

These Terms and Conditions are subject to review from time to time.